Privacy Policy 125win –
Player Personal Data Protection

This Privacy Policy is published by 125win ("we", "Platform") and applies to all users who access or register an account on the 125win website, including via web browser and mobile app. This document outlines our practices regarding the collection, processing, storage, and protection of users' personal data.

We understand that you are entrusting us with sensitive personal information. We take that trust seriously. Every decision we make regarding user data is guided by privacy protection principles and compliance with applicable data protection laws.

This policy applies to all types of data we collect, including information you provide directly during registration, data collected automatically while you use the platform, and information we receive from trusted third-party sources such as payment providers and identity verification services.

By using the 125win platform, you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

125win collects various types of information to enable us to provide a secure, seamless, and personalized service. The types of data we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is needed to operate the platform. Any request for additional information will be accompanied by a clear explanation of why it is being collected.

Every piece of information we collect is used for a specific and legitimate purpose. 125win does not use user data for any purpose not stated in this policy without obtaining prior consent.

• Identity verification and KYC: Ensuring every account is held by a legitimate individual who meets the minimum age requirement of 18 years;
• Payment processing: Enabling deposits and withdrawals to be processed securely and accurately to the correct account;
• Account management: Managing your account including security settings, notifications, and personal preferences;
• Customer support: Providing accurate and effective assistance when you contact our support team;
• Platform security: Detecting and preventing fraud, money laundering, and other suspicious activities that could harm the platform and other users;
• Service improvement: Analyzing usage patterns in aggregate (not individually) to improve the user experience and platform functionality;
• Important communications: Sending account-related notifications, terms updates, security alerts, and promotional information that you have consented to receive;
• Legal compliance: Meeting the reporting and compliance requirements set by the relevant authorities.

We do not use your data for automated decisions that negatively affect you without human oversight. Any significant decision involving your account will be reviewed by our team before it is carried out.

Your data security is the absolute top priority of 125win. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, data breaches, and unauthorized access.

The security measures we have implemented include:

• 256-bit SSL encryption: All data transmitted between your device and 125win's servers is protected by industry-grade SSL encryption. This means every transaction, login, and communication you make is sent in a form that cannot be read by any third party;
• Secure password storage: Your password is never stored in plain text. We use strong hashing algorithms with random salts to protect your password;
• Two-factor authentication (2FA): We offer 2FA for all accounts, adding an extra layer of security that prevents unauthorized access even if your password is compromised;
• 24/7 monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity and respond immediately;
• Data segregation: Sensitive data such as financial information is stored separately from general profile data, with strict access controls;
• Regular audits: Our security systems are regularly audited by independent third parties to identify and address any vulnerabilities.

Your data is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Generally, active account records are kept for the duration the account remains active, while closed account records are retained for a minimum of 5 years for legal compliance purposes.

125win does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share information in the following limited situations, and only to the extent necessary:

• Payment service providers: Information required to process deposits and withdrawals is shared with payment providers such as FPX processors, DuitNow, and registered e-wallet providers. These providers are bound by strict confidentiality agreements;
• KYC verification services: Your identity documents may be shared with approved identity verification service providers for verification purposes only. This data is not retained by the provider once the process is complete;
• Relevant authority: In cases where we are required by law or court order to disclose information, we will do so. We will notify you of such disclosure unless prohibited by law;
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity. You will be notified in advance and given the option to delete your account.

All third parties that receive your data from 125win are required to comply with a privacy policy at least equivalent to our standards, and are not permitted to use that data for any purpose other than what has been specified.

125win uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality;
• Performance cookies: Collecting information on how users interact with our platform in aggregate and anonymously, helping us identify areas for improvement;
• Functional cookies: Saving your preferences such as language, display settings, and other options so you do not have to reconfigure them every time you log in;
• Analytics cookies: Helping us understand platform usage patterns for continuous improvement. Data collected is statistical in nature and does not personally identify any individual.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your experience on the platform. For more information on managing cookies, refer to your browser's help documentation.

As a 125win user, you have the following rights regarding your personal data. We are committed to honoring and fulfilling these rights promptly and without undue obstruction:

• Right to access: You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days;
• Right to rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings;
• Right to erasure: You may request the deletion of your personal data under certain circumstances, including when the data is no longer needed for its original purpose. Please note that some data may need to be retained for legal compliance;
• Right to withdraw consent: Where we process data based on your consent, you have the right to withdraw that consent at any time without affecting any processing carried out prior to withdrawal;
• Right to object: You have the right to object to the processing of your data for specific purposes such as direct marketing;
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact our support team via Live Chat or email. We will verify your identity before processing any data-related request to ensure the security of your information.

125win is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If you believe someone under the age of 18 has registered an account on our platform, please notify us immediately.

We apply age verification during registration and KYC checks to confirm that all users meet the minimum age requirement. Any account suspected of belonging to a minor will be suspended immediately while an investigation is conducted.

Parents and guardians who find their children accessing this platform without permission are encouraged to use parental control software and report the matter to us for immediate action.

125win reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate. All changes will be published on this page with a clear update date.

For material changes, we will notify users via in-platform notifications or email at least 7 days before the changes take effect. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our policy.

Continued use of the 125win platform following any changes to this policy will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our team through the available channels. We take all privacy-related feedback seriously and are committed to responding within 48 business hours.

For complaints that cannot be resolved internally, you have the right to escalate your complaint to the relevant data protection authority in your region.